Overview
- A technology disruption last week intermittently blocked some customers from using ADCB’s mobile app for payments and transfers, with outages lasting only a few hours on affected days.
- ADCB says core banking systems, branches, ATMs, card services and corporate channels have run without interruption for several days and handled record transaction volumes.
- The bank states there was never any risk to customer data or account balances and that balances remained accurate throughout the incident.
- ADCB deployed internal teams and global technology partners, offered a mobile‑optimised internet banking site and extended branch hours as interim access options for affected customers.
- The remaining impact is limited to a small segment of retail Aspire customers who still lack full mobile‑app access and ADCB says it accepts responsibility and is continuing targeted remediation work.