Overview
- AAHL announced a strategic partnership with AIONOS, an InterGlobe Enterprises company, to deploy its IntelliMate/IntelliMate M agentic AI across all Adani-operated airports.
- Passengers will access assistance via voice, chat, web and mobile for flight updates, gate details, baggage status, directions and airport services.
- The concierge is designed to operate 24x7 in English, Hindi and regional dialects to broaden accessibility.
- AAHL says the system will provide context-aware responses across channels to lift satisfaction and cut service turnaround times.
- The companies did not disclose a rollout schedule, with executives framing the move as part of AAHL’s broader digital transformation alongside Aviio, Adani OneApp and Airport-in-a-Box.