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Activision Study Reveals Player Preference for Skill-Based Matchmaking in Call of Duty

Experiment shows reduced player retention and increased quit rates when skill-based matchmaking is deprioritized.

Overview

  • Activision conducted a secret test in early 2024, loosening skill-based matchmaking for 50% of players.
  • Results indicated a significant drop in player retention and an 80% increase in quit rates without skill-based matchmaking.
  • Only the top 10% of highly skilled players continued playing at the same rate when matchmaking constraints were loosened.
  • The study suggests completely removing skill-based matchmaking would rapidly erode the player base.
  • Activision's transparency in sharing these findings is unusual in the gaming industry, highlighting the complexity of matchmaking.

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