Overview
- A London council employee, Tomasz Borys, says his grant hit the £69,000 limit, so he is paying for British Sign Language interpreters himself and fears losing his job.
- The limit often runs out for full-time BSL users because interpreters charge £30 to £70 an hour and agencies bill by half or full days.
- A survey by RNID and DeafATW found over a third of 267 BSL users had their renewal cut despite no change in need, and half were given no written reason.
- Processing waits grew to 109 days by November 2025 and rejection rates rose from 24% in 2023–24 to about a third in a later period.
- The DWP says the scheme now supports far more people and it is working with disabled organisations to improve it, though no formal policy change has been announced.