Overview
- Federal Court proceedings name Microsoft Australia and its U.S. parent over Microsoft 365 Personal and Family renewals.
- The ACCC alleges subscribers were told to accept higher-priced Copilot plans or cancel, while a cheaper Classic option appeared only in the cancellation flow.
- About 2.7 million auto-renewing customers were affected as annual prices rose to A$159 for Personal (up 45%) and A$179 for Family (up 29%).
- The watchdog seeks penalties, injunctions, consumer redress, and costs, with potential fines per breach reaching A$50 million or alternatives under Australian law.
- Microsoft says it is reviewing the claim and states that consumer trust and transparency are top priorities.