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Abrasel Files Antitrust Complaint With Cade Accusing iFood of Building a Closed Delivery Ecosystem

The restaurant association argues the platform’s dominance is forcing partners into its services and threatening their freedom of choice.

Overview

  • Abrasel submitted the case to Brazil’s antitrust watchdog Cade on Sept. 25, 2025, seeking formal scrutiny of iFood’s conduct.
  • The filing claims iFood controls about 80% of the delivery market and has expanded from delivery into payments, logistics, credit and the in-restaurant tool called iFood Salão.
  • Abrasel alleges the platform ties use of its own card-processing system, allowing fees up to 3.5% compared with the Banco Central’s 2.28% market average.
  • The complaint says iFood’s AI directs orders to exclusive courier partners and that imposed APIs impede interoperability, deepening restaurant dependence.
  • Cade has received the complaint and has yet to decide on opening an investigation, and the coverage cites no public response from iFood.