Overview

• Users reported difficulty logging in, requesting rides and seeing locations load on both Android and iOS throughout Wednesday morning.
• DownDetector logged more than 5,000 problem reports, with a peak around 8:35 a.m. local time after alerts began near 7:20 a.m.
• Some passengers received messages such as “No results found when requesting the trip,” while others saw persistent loading or connection errors.
• 99 told Valor Econômico that services are being reestablished gradually and that technical teams are working urgently to resolve the issue.
• Drivers and couriers described lost income opportunities as customers struggled to book rides or deliveries during the outage.