988 Suicide & Crisis Lifeline Reaches 10 Million Contacts in Two Years

Despite significant achievements, the mental health hotline faces funding and staffing challenges to meet growing demand.

The 988 hotline, launched in 2022, has answered over 10 million calls, texts, and chats.
Federal and state funding have bolstered the lifeline, but more investment is needed for sustainability.
Staffing shortages and burnout are impacting response rates and the quality of care provided.
Only 10 states have enacted comprehensive funding laws similar to those for 911 services.
Specialized services for veterans, LGBTQ youth, and other groups have been integrated into the lifeline.