988 mental health crisis line sees increased demand amid ongoing challenges with awareness and staffing

The 988 lifeline was launched nationwide last year as an easy-to-remember number for mental health crises.
The line has fielded nearly 5 million contacts in its first year, but most Americans remain unfamiliar with 988.
Staffing shortages and funding issues persist, though efforts are underway to expand capacity.
While rollout has faced hurdles, 988 has reduced wait times and can now handle texts and chats.
Officials expect demand for the 988 lifeline's free 24/7 crisis support to grow moving forward.