Overview

• Chazen says he won’t accept the £21 unless easyJet provides official confirmation of the bird strike that led to the lengthy delay.
• easyJet argues that bird strikes are uncontrollable “extraordinary circumstances” under EC261/2004, triggering care obligations but no full refund.
• The carrier arranged overnight hotel stays and meal vouchers and says it sent updates via text, email and Flight Tracker.
• Chazen reports that during the six-hour return transfer to the hotel and wait at Bodrum, he lacked refreshments, seating and staff assistance.
• His booking travel agent is now mediating his claim, helping to negotiate with easyJet holidays on his behalf.