Overview

• Maria Fraterrigo, 81, is stranded in Puerto Rico after Frontier Airlines refused to allow her emotional support parrot, Plucky, on her return flight to New York.
• The parrot has been her companion for over 20 years and played a vital role in helping her cope with her husband's passing in 2019.
• Fraterrigo successfully traveled to Puerto Rico with Plucky in January, but a Frontier employee denied them boarding on April 5, citing airline policy against large birds in the cabin.
• Frontier Airlines has acknowledged a documentation error during her initial flight, refunded her ticket, issued a voucher, and is investigating the incident.
• Her son, Robert Fraterrigo, is working to arrange alternative travel options, including contacting smaller airlines, but no resolution has been found yet.