Overview
- The dispute centers on an incident that Tony Daniels, 73, says happened on June 18, 2025, at the Widnes Road Asda when he asked to use an in‑store mobility scooter and refused to provide his name and address.
- Mr Daniels says a security guard demanded his details, he declined, and was then surrounded by three to four security staff before a manager told him to leave, an episode he says left him shaken and affected his health.
- Asda has reiterated that staff politely ask anyone using a mobility scooter to give basic details and to use store scooters where needed, and the company says it has written to Mr Daniels and offered to speak with him directly.
- Mr Daniels contrasts the Widnes visit with a different Asda on Smithdown Road where he says staff routinely lend him a buggy without asking for details, which he points to as evidence of uneven enforcement between branches.
- The case highlights a tension between retailers' asset and safety rules and the need to treat disabled customers with dignity, and there is no public record yet of an independent complaint or formal investigation into the Widnes incident.