Overview
- A resort-wide power outage stopped Race Through New York Starring Jimmy Fallon with 70 guests aboard, who were left upright in the ride's indoor, elevated theater system.
- Orlando Fire Department personnel used harnesses, safety ropes, and ladders to evacuate the riders, and officials confirmed there were no injuries or medical complaints.
- Some riders reported spending about two hours inside the stopped attraction before the harness-assisted evacuation, and one rider described repetitive, unhelpful onboard announcements during the incident.
- At least one affected guest reported receiving a $250 gift card and a complimentary Express Pass from Universal, and the company has not announced when the attraction will reopen.
- Because the simulator uses elevated enclosed platforms that cannot be walked off at ground level, the incident highlights how enclosed theater-style rides require professional extraction and why guests should check ride status before visiting.