Overview
- Ofgem estimates about £3.09 billion of customer credit is sitting with energy suppliers unclaimed.
- Consumer advice, including from Martin Lewis, suggests requesting a payout if your account holds more than two months of direct debit payments in credit.
- Reports indicate individual refunds could reach roughly £255, though amounts vary by household and usage.
- Customers are advised to submit up-to-date meter readings, review account credit or debt graphs, and ask their supplier to return any genuine surplus.
- If a refund is declined, suppliers must explain the decision, and consumers can escalate complaints to the Energy Ombudsman, with Citizens Advice urging a reasonable winter buffer.