Overview
- MoneySavingExpert reviewed about 400 retail sites and flagged 30 for giving incorrect or incomplete online return information under UK law.
- Twenty-eight companies have now corrected their website guidance, prompting Martin Lewis to withdraw his complaint to Trading Standards.
- Named brands include The Range, HMV, Home Bargains, New Look, Selfridges, Harvey Nichols, Monsoon and Joules, with some saying they clarified wording rather than changed policy.
- Under the Consumer Contracts Regulations 2013, online buyers have 14 days after delivery to notify a return and a further 14 days to send items back, with a 12‑month extension if rights were not disclosed.
- Lewis warned that misleading wording can deter legitimate returns, noting some sites had carried errors for years, and no formal sanctions were reported in the coverage.