Overview
- The Ministry of Civil Aviation says the control room has executed more than 500 call-based interventions during the early-December cancellations.
- Located at Udaan Bhawan, the facility operates round-the-clock with officials from MoCA, DGCA, AAI and airline representatives on site.
- AirSewa is fully integrated so complaints from multiple channels are converted into cases with live, data-driven tracking dashboards.
- Teams prioritize issues such as delays, cancellations, refunds and baggage problems, with most cases targeted for resolution within 72 hours.
- Ministry data indicate over 14,000 grievances were submitted in December, and the centre is actively addressing weather-related disruptions including dense fog.