Overview

• 2024 is being dubbed 'The Year of AI' with businesses globally embracing the Three Es of AI: enablement, efficiency and engagement, to drive more speed, scale and accuracy.
• Generative AI is predicted to revolutionize workflows, making searching for information and communicating with others more natural, easy, and efficient.
• AI is expected to transform customer experience by tapping into diverse forms of data and integrating it behind the scenes with text, visual, and audio information.
• AI-enabled intelligent applications are predicted to provide a rich, adaptive, personalized user experience, studying user behavior and predicting needs.
• AI advancements are expected to shift cybersecurity abilities towards more intelligent and autonomous systems with proactive proficiency.