Overview
- Customers can reserve NEO with a $200 deposit and choose either a $20,000 early‑access purchase or a $499 per month subscription.
- 1X’s “Expert” mode lets human teleoperators guide the robot inside buyers’ homes, with owner controls such as authorization gates, blurred people, and no‑go zones.
- Independent demos report limited autonomy, slow task execution, and balance issues, which 1X says it will address through software updates informed by teleoperation data.
- NEO is a 5'6", 66‑lb humanoid with tendon‑drive actuators, 22‑DOF hands, a soft polymer body, ~22 dB operation, about four hours of runtime, and lift/carry ratings of ~154 lb/55 lb.
- The robot supports voice and app “Chores” scheduling and includes an onboard AI for conversation, perception, and memory, with U.S. deliveries planned for 2026 and broader rollout in 2027.