Overview

• The adalat, chaired by Jitendra Singh on June 4 at Vigyan Bhawan in New Delhi, took up 415 family pension grievances from 19 ministries.
• Singh urged departments to adopt administrative sensitivity through a whole-of-government model to spare retirees unnecessary bureaucracy.
• The CPENGRAMS platform was highlighted as a tool to enable real-time grievance tracking for pensioners who could not attend the adalat.
• Since its launch in September 2017, 12 pension adalats have settled 18,157 of 25,416 cases, achieving a 71% resolution rate.
• Jasoda Devi received her long-overdue dues after 36 years; Anita Kanik Rani secured Rs 20 lakh in arrears on the same day her case was heard.