Overview

• The Telefonseelsorge hotline received approximately 1.2 million calls in 2024, matching the volume from the previous year.
• Loneliness remains a primary concern, with many callers mentioning a lack of social connections since the COVID-19 pandemic.
• Additional outreach included 45,000 email contacts and 39,500 chat interactions, both increasing due to expanded chat support availability.
• A significant portion of callers reported mental health challenges, including depression and suicidal thoughts, seeking guidance and support.
• Broader global issues, such as wars, economic inflation, and societal crises, frequently surfaced as underlying stressors in conversations.