Overview
- Emergency teams treated 12 people at the station, with three transferred to hospitals for evaluation and none reported in life-threatening condition.
- The Metro activated institutional insurance and assigned the User Attention area to provide individualized follow-up to those affected.
- Specialist technicians inspected the escalator, found no mechanical faults, and returned it to service at 17:20 local time.
- Metro director Adrián Rubalcava ordered a detailed operational and technical report and issued advisories to avoid oversized items and to use handrails.
- Witness videos showed paramedics moving injured riders with office chairs, while users reported crowding possibly linked to a nearby Mercomuna distribution event.