Overview
- Authorities said three of the 12 injured were taken to hospitals for evaluation and none were reported in life‑threatening condition.
- Security, civil protection and risk‑management teams provided on‑site first aid and the system’s insurance was activated for follow‑up.
- Specialized technicians found no mechanical faults and the escalator returned to service at 17:20.
- The Metro director ordered a detailed report and personalized support for affected users through the customer service unit and insurer.
- Videos shared on social media showed improvised extractions using office chairs, and separate user claims of prior crowding linked to a Mercomuna aid event remain unconfirmed by officials.